Wiley also publishes its books in a variety of electronic formats. Some content that appears in print may not be available in electronic books. Library of Congress Cataloging-in-Publication Data: Bardi, James A. Hotel front office management/ James A. Bardi.—3rd ed. p. cm ISBN -471-01396-X (cloth : alk. paper) 1. Hotel Management. I.
Front Office Management 7 Front office area is commonly termed as 'Reception', as it is the place where the guests are received when they arrive at the hotel. It is the first point of interaction between the hotel and the guests. Being the prime interface between the hotel services and the guests,
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Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office. About the Author JAMES A. BARDI, EdD, CHA, is Assistant Professor and Director of the Associate Degree Program in Hotel, Restaurant, and Institutional Management at Penn State Berks in Reading, Pennsylvania.
Office Administration is a Business Education subject concerned with the study of administrative principles, policies, procedures and technological competencies governing the modern office environment. The content and teaching strategies used should therefore reflect current trends in the office.